W. Edwards Deming

"William Edwards Deming (October 14, 1900–December 20, 1993) was an American statistician, college professor, author, lecturer, and consultant. Deming is widely credited with improving production in the United States during World War II, although he is perhaps best known for his work in Japan. There, from 1950 onward he taught top management how to improve design (and thus service), product quality, testing and sales (the last through global markets) through various methods, including the application of statistical methods. "

http://en.wikipedia.org/wiki/W._Edwards_Deming


"Eliminate work standards (quotas) on the factory floor. Substitute leadership.
Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership."

http://en.wikipedia.org/wiki/W._Edwards_Deming#Deming.27s_14_points


http://www.bvwglobal.com/consulting/downloads_consulting/BvW_White%2520Paper_Deming.pdf&ei=cktaSO6hLqa80QSG_YyLAg&sig2=mEHHmKkiCH5b3Pxb1Quodw&ct=w