"Have you ever needed to email someone - a stranger, asking them for a favor? How can one compose email such that they will be read and responded to? How do we effectively email someone who gets a lot of email?"
http://thinksimplenow.com/productivity/15-tips-for-writing-effective-email
"Generally speaking, the sender and receiver see things from drastically different points of views. And from the perspective of a sender, we often do not spend time understanding who the receiver is and what their inbox might look like."
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