Deming and Performance Appraisal

"Performance appraisals were replaced with ‘development appraisals’ which focused on how they achieved the goals relative to company and team values, etc. Customer satisfaction and Teamwork where key values. Coaching was done throughout the year.. An employee education process and center soon followed to help employees and teams improve their performance; the company supported pursuit of undergraduate and advanced degrees and most important, partnering with nearby universities and professional associations to help every level of the organization improve and share our experiences with others."

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