"First – Understand that a review is simply an opinion. Everyone in this world has opinions, and reviewers are expected to proclaim theirs. That’s the point of their position. If a reviewer hates your novel, so what? Others may enjoy it. Maybe your book just isn’t someone’s cup of tea, and that’s fine."
http://www.selfpublishingreview.com/blog/2011/07/07/the-best-way-to-embrace-a-negative-review/
"- Always thank the reviewer for their time.
- Never defend the review, no matter how harsh it is. The review isn’t for your ego, it’s for the readers out there."
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